How is ClickMeeting different from competitive products?

ClickMeeting software does not require any installation. The organizer, presenters, and attendees only need the latest version of a browser and Internet access to start using the platform. All platform features are available in the browser version. 

ClickMeeting offers a 14-day free trial account that allows you to explore the possibilities of automated, on-demand, and live webinars with up to 25 attendees and live meetings with 5 attendees. Please note that you do not need to enter any billing details to test the platform. 

It can serve as a general solution for video conferencing, product demos, online courses, training sessions, online business meetings, collaboration, and larger events for even up to 10,000 attendees. 

ClickMeeting is a browser-based platform that works on the latest versions of browsers, operating systems, and devices, including iPad, iPhone, and Android. No IT skills or setup are needed to start using the software. Webinars and meetings are easy to organize, run, and join, and additional features make it easier to manage the event and keep in contact with attendees. 

You can customize and personalize events to suit your needs. Upload your presentation files, prepare the agenda, and customize your brand colors or logo. 

The platform can be fully customized and connected to your CRM or CMS application via the API. 

Learn more about the available features on our pricing page. We offer real-time support, and our team consists of friendly and professional customer advisors speaking several languages, including English, Polish, French, German, and Spanish. Click here to learn more about our availability. 

Does the ClickMeeting platform require any installation to join the event?

Presenters and attendees do not need to create a ClickMeeting account to join a webinar or a meeting. They can be invited to the event via an email invitation with a link that redirects to the webinar room. They can also copy the event ID, which consists of 9 digits, and paste it on this page. Attendees will be asked to enter their name and email address. 

Attendees can also join the webinar room from an iPad, iPhone, or devices running the Android operating system using the mobile app or a browser (Google Chrome or Safari). This does not require any system installation, as it is based on RWD technology. You can find more information here. 

Using a QR code, attendees and presenters joining from a computer/laptop can continue participating in the event on a mobile device without logging in to the room again. 

Users can also dial into the webinar room if the organizer decides to enable such a way of joining the event. 

What technology does ClickMeeting use?

The audio and video technology that ClickMeeting uses is HTML5 and WebRTC technology. It is the highest standard that connects the browser with the ClickMeeting platform in real time. This technology not only makes working with the application smoother and much more convenient, but above all delivers audio and video in the highest quality to your audience. 

Currently, you can use WebRTC technology on the latest versions of Google Chrome, Opera, Safari, Mozilla Firefox, or Edge browsers. The listed browsers fully support the latest audio and video technology. 

We encourage you to use the latest version of Google Chrome, as it is the most advanced in terms of integration with WebRTC technology. 

What is the RWD room?

RWD stands for Responsive Web Design. In the case of the webinar room, it means that your attendees can join the event via a browser on mobile devices. App installation is not required to join the event. 

Currently, the RWD version of the webinar room is available only to webinar attendees. This means that the webinar organizer, presenter, or moderator must use the mobile app to join the event on a mobile device. Moreover, an attendee who joins a webinar in the RWD version cannot be given presenter rights. 

The RWD version of the webinar room works only in Google Chrome and Safari browsers. To join the webinar room in the RWD version, attendees need the latest version of one of the listed browsers on their mobile devices. 

The RWD room is available for webinars only. If you are hosting an online meeting and want to run it on mobile devices, both you and your attendees will need the mobile app. 

Please note that embedded event rooms are not supported by the RWD version. 

Which camera can I use?

A free trial account allows you to stream from 8 cameras at the same time during a webinar and 5 cameras during a meeting. 

Paid accounts allow you to stream from 8 cameras at the same time during a webinar and 40 cameras during a meeting. 

ClickMeeting supports all cameras built into laptops and most webcams. Using more advanced or professional cameras may require installing additional software (e.g., OBS) or using additional hardware. If you plan to use such a camera or software, e.g., OBS, please contact our Sales Team. 

To check camera compatibility, we encourage you to create a free trial account. 

You can purchase up to 14 presenter seats, but only 8 presenters will be able to turn on their cameras during a webinar. Please note that additional presenter seats work only during webinars, not meetings. 

How much bandwidth do I need for ClickMeeting?

ClickMeeting technical specification:

To get the best possible video quality, make sure you have a good and stable connection – ideally when using a private Wi-Fi network or a wired connection – and have as few browser tabs and background applications running as possible. Do not download or upload large files or download updates during the event. 

We recommend that each person participating in the event use a separate connection. 

We also encourage you to use our AV test, available here (for organizers) and in invitations (for attendees). 

What are the hardware and software requirements to host events on ClickMeeting?

Requirements that must be met: 

• Dual-core 2 GHz processor or better (quad-core recommended); 
• 4 GB of RAM (8 GB or more recommended when using multiple cameras and screen sharing); 
• An operating system such as Windows 10 (Windows 11 recommended), Mac OS (latest version recommended), Linux, Chrome OS. 

Because ClickMeeting is a browser-based platform, you are required to use the latest official versions of the following browsers: Google Chrome, Edge, or Opera. We strongly recommend using Chromium-based browsers. The ClickMeeting platform also works with Mozilla Firefox and Safari browsers, but may not operate fully optimally on them. 

The RWD version of the webinar room works only in Google Chrome and Safari browsers. To join the webinar room in the RWD version, attendees need the latest version of one of the listed browsers on their mobile devices. Read more about RWD here. 

To be sure you can host your event without any problems, check the requirements with our System configuration test. On the right side of the test, you can listen to a sample piece of music to check whether your speakers or connected headphones are working properly. You can also check the sound level by speaking into the microphone and watching the level of the moving bar, as well as see the stream from your camera. 

On the left side of the System configuration test, you can check whether the connection to our conference servers is all right and whether your operating system and web browser are up to date. Please note that the ClickMeeting platform selects the available audio output, microphone, and camera by default. 

ClickMeeting works with all cameras built into laptops and most webcams. A more advanced or professional camera may require installing additional software or hardware and must be consulted with our Sales Team. To check camera compatibility, we encourage you to create a free trial account. 

To use the service (including participating in conferences) on some mobile devices, it may be necessary to download the appropriate app from the App Store or Google Play Store. To use the service with the full range of audio and video during a conference, you must have a webcam, microphone, or headset, or speakers connected to your device and recognized by your device, and they should not be used by any other application at the same time. 

Supported browsers

Desktop browsers

Mobile browsers – IOS

Mobile browsers – Android

What recording quality does ClickMeeting offer?

You can record your event in HD quality – 1080p. Make sure you set it before joining the event room in Advanced Settings in your account panel. These settings will apply only to future recordings. You can also set HD recording individually for a specific event in the Automation → Recording Quality tab. Please note that audio and video quality is a variable value and depends on the quality of the connection of the person broadcasting. 
The recording will be saved in a dedicated space in your account panel and will also be available to download to your device. Due to the higher quality, HD files will take up more space on your device. 

How do I use the ClickMeeting mobile app?

Start by downloading the app to your mobile device (iOS or Android).

Scan this QR code with your phone to install the app.

iOS

Android

Then join an event using the mobile app. As a host, you would need to log in to your ClickMeeting account first. Launch the app and choose I’m a host, then enter your email/login and password.

Once you have logged in, you can join any of your previously scheduled events. Choose an event from the list and click the Join event button. If you are in a hurry, click the Meet now button to instantly join a new event room.

Along with accessing your ClickMeeting events, you can download/delete your files in the Files tab of your account panel.

You can also view your account settings and contact our Customer Success Team, if necessary – to do so, please enter the Settings tab.

To join an event as an attendee, launch the mobile app, choose I’m an attendee and enter the event ID. The ID is included in a ClickMeeting email invitation.

Alternatively, the host can share it through other channels (e.g. on social media/in a text message). If you have received an event URL, e.g. as part of a ClickMeeting email invitation, click the URL to join the event. You can choose if you would like to join it using the mobile app or from a mobile browser (Chrome/Safari).

To join the room as a presenter, click the link in your event invitation. You will be automatically redirected to the ClickMeeting mobile app.

As soon as you have joined the event as a host or presenter, you can access the following tabs at the bottom of the screen: Event along with the AV bar, Chat, Attendees, Settings, Info, Menu. The buttons at the top enable you to start the event, start recording, as well as leave the event room.

The buttons to enable/disable microphone and camera are located in the AV bar. Tab the three dots menu in the AV bar to access more features: Mute all, Camera mirror view, AV quality and AV layout selection. Tap the icon next to the mic icon to change from using the smartphone’s front camera to the rear one.

The Chat icon is visible to everyone in the event room. The host or presenter can disable the chat feature at any moment or enable chat moderation under Settings.

Enter the Attendees tab to view everyone who has joined the event. Use one of the 6 categories to easily search for/filter your participants: Presenters, In the waiting room, Technical problem, Raise hand, Web, Mobile. To quickly invite more attendees, tap the icon in the top right corner of the Attendees tab and share your event details on Instagram, Messenger, Facebook, Gmail, Whatsapp, through a text message, etc.

Go to Settings to change the app interface language and manage app permission settings. You can also enable/disable the attendee list there, manage chat settings (enable/disable the chat, enable/disable chat moderation) and select your preferred recording layout. If you are using our mobile app on an Android device, click Broadcast camera view in the background to keep streaming your camera video in the background while the app is minimized.

The Info tab contains information about the event host and the event itself. There you can also start a live chat with our Customer Success Team, if needed.

Finally, the Menu tab reflects the Menu in the desktop version. It has the same features except for the Live streaming services.

How do I join an event from an iPad, iPhone or Android device?

Launch your ClickMeeting mobile application.

If you are using a tablet, choose I’m a Participant or I’m a Host. Then enter Meeting ID, click Join, provide your name and email address, and again click Join.

If you are using a smartphone, the Participant tab is displayed by default. To change to Host, simply change the tab. Enter meeting ID, your name and email address, and click Join.

Use the QR code feature to seamlessly join an active event on your mobile device. Switch from a web browser to a mobile browser/ClickMeeting mobile app without having to re-enter your login details. Simply enter the Event board tab in the top right corner of the event room, click Generate QR and then scan the code with your mobile device. If you are joining the event as a presenter, please note that you need to have the ClickMeeting mobile app installed to use the QR code feature.

How to use the ClickMeeting desktop app?

Joining and managing events can be done in a few ways. You can either choose an updated browser and join your event from there. Alternatively, you can download the ClickMeeting mobile app, which is compatible with any smartphone, or you can use our desktop application which not only will allow you to join or manage your conferences but also change the virtual background in your camera stream.

Before proceeding to the meeting login page, your attendees get to choose if they wish to join it via ClickMeeting desktop app or from a web browser. Please note that this option is enabled by default. To disable it, log in to your account, go to Account settings → Advanced settings, then deselect Allow users to choose how to join the event and click Save.

To be able to join, manage, and host events with our ClickMeeting desktop app, you would need to download it first. Click here if your device has the Intel-based Mac OS system, here if your device has the Apple M1+-based system or here if you prefer to work with Windows. The download and installation process will take only a few moments.

After the installation is ready, open the application and wait for it to load. Install any updates if necessary. This will make your experience better and help you avoid unnecessary issues during your event. The update might take a while, so please do not close the popup window.

The next screen on the desktop application will prompt you to choose whether you would like to log in as a host or as an attendee. The host will be asked to provide their username or email address assigned to the account as well as the password. The attendee will need to provide the event ID or room URL to join the conference.

If you’re an attendee, you will be redirected straight to the event room or the waiting room. In the latter case, please wait for the host to start the event.

The organizer, however, sees a different layout of the application. Once the application loads, you will see four tabs containing the event you have already scheduled. You can check which of them are your upcoming, permanent, or favorite events. If you would like to create one, click the Create event button, and choose which type of event you would like to schedule. Please note that creating events within the desktop app is not possible and you will be redirected to your standard account panel to do this in a browser.

To join the event from the list, click the Join button next to it or click the Join event button in the upper-right corner of the desktop app. Provide the event ID or room URL and join the conference.

Please note that each event can be added to the Favorites section, and they will be listed in the Favorites tab. We recommend adding here your recurring daily, weekly, or monthly events. This will help you have them at your fingertips at all times.

Each event on the list can be easily managed. Click three dots next to the event of your choice and decide if you would like to share it on your social media or via email message. You can check the details of each event in the Details tab and find the room URL, event ID, event type, and access type info there. You can also edit the event (this action will redirect you to your browser-based account panel) or delete it if you do not need it anymore.

All of the files that you would like to present during your event can also be managed from and added to the desktop application. Click on the folder icon on the left to display your presentation, image, video, audio, and other files. Preview, download, delete, and add files you need during your webinar or meeting. Remember that the file you upload cannot be bigger than 1 GB.

Click on your profile picture in the upper-right corner of the app to find out more details. In the first tab, Profile, you will find all details regarding your account and subscription plan. In the Settings tab, you can change the Appearance settings and choose the app mode (light or dark).

The Background section allows you to enable virtual background during your event. Choose one of the available background pictures, add your own picture, or simply blur the background. These settings can be easily adjusted by clicking the Adjust button. In the Language tab, you can choose the language you want to use for the app.

What security certifications does ClickMeeting have?

ClickMeeting holds a number of certificates which include an ISO/IEC 27701:2022 and GDPR compliance certificate related to ClickMeeting’s Management System in the context of the ClickMeeting Platform. The certificate was issued by Bureau Veritas Certification.