2. Make sure that any other audio/video software you use (i.e. Skype) is turned off, as it can interfere with ClickMeeting functionalities. Even if it is not being used for a call, simply running Skype can keep the microphone and camera busy and prevent the web browser from accessing them.
This problem, however, is not limited to Skype. Examples of such applications include Facebook Messenger, WhatsApp and other browser plug-ins. To fix this issue, you will need to shut down these applications and refresh the webinar room. If you still cannot locate the software causing the issue, it is recommended to restart your computer altogether and use a different updated browser.
3. An external microphone and camera may not be detected when a new device is plugged in if the web browser and webinar room are already open. In most cases, you will need to refresh them to detect the new device(s).
4. Device access may be denied as a result of your browser or system settings. If this is happening, you will need to check if the browser has blocked the device. This depends, however, on the browser used.
5. Make sure you have not set the webinar mode to Presenters Only. When this mode is enabled, only the presenters can hear and see each other and your audio and video will not be recorded.