Privacy & Security FAQ


What is GDPR?

The abbreviation GDPR refers to the legal act adopted by the European Union that regulates the principles of personal data protection, which came into force on May 25, 2018. The act aims to ensure an appropriate level of personal data protection of individuals and harmonize the rules regarding data processing in the EU. It applies to every company providing services to EU citizens, even if it is not based in the EU.

Is ClickMeeting required to comply GDPR?

As a company operating under Polish law, ClickMeeting is required to implement and comply with GDPR, like any company that stores or processes the personal data of EU citizens and markets services or products to those citizens, even if the company does not have a business location in the EU.

What does ClickMeeting do to comply with GDPR?

In order to ensure compliance of our activities with GDPR we have audited the entire organization, introduced appropriate technological solutions in the service we offer, changed our internal policies, reviewed and renegotiated our agreements with data processors. We regularly train our employees and constantly monitor the current standards to ensure the highest data processing security, making appropriate changes in our organization when necessary.

Does ClickMeeting process any personal data?

Yes, ClickMeeting participates in the processing of personal data, both as a data controller (of ClickMeeting customer data) and as a processor (of customer webinar participants).

Does ClickMeeting collect personal data correctly?

At ClickMeeting we care about your privacy and do everything to protect personal data we process. We use appropriate technological and physical security measures to protect your personal data and ensure compliance with the law. For more information regarding the processing of your personal data, see our Privacy Policy available here.

I am a ClickMeeting customer. Who is the controller (owner) of my personal data?

ClickMeeting is the data controller as regards personal data of its customers and it processes such data primarily in order to provide access to the ClickMeeting platform. For more information regarding the purpose and scope of data processing, as well as the ways in which your personal data is processed by ClickMeeting, see our Privacy Policy available here.

Does ClickMeeting conclude data processing agreements?

Yes, because ClickMeeting is a data processor for the personal data of webinar attendees, we create data processing agreements between ClickMeeting and our customers. GDPR specifies the duty to conclude such agreements and standard provisions to include.

Does ClickMeeting use sub-processors in the course of providing the service and the processing of personal data entrusted by its customers?

Yes, as it is necessary to provide our services properly and at the highest level. ClickMeeting is a global company that allows you to use the service almost anywhere in the world. Primarily because of that, ClickMeeting engages other entities in the course of providing the service to which it further entrusts the processing of personal data received from customers. This means that there occurs the so-called personal data sub-processing.

Please note that the sub-processing in the sense mentioned above does not include any ancillary services that ClickMeeting orders from other entities to assist in the provision of the ClickMeeting service, such as for example telecommunications services, user support and communication services, auditing or the disposal of data media services. However, also with respect to such ancillary services ClickMeeting concludes adequate legal agreements and takes appropriate measures to safeguard the protection and security of data.

A detailed list of our subprocessors can be found here.

What type of cookies are placed on webinar pages?

Cookies are important technologies used to assure that webinar pages (registration page, waiting room, profile page) operate and are displayed properly. ClickMeeting places different cookies depending on the type of features used by the Customer. The detailed and complete list of cookies and similar technologies that may be used on webinar pages and their description is available here.

How can I manage cookies placed on webinar pages?

Since webinar pages (profile page, registration page, logging page, waiting room, thank-you page) are under your control, we understand and accept that you should have the possibility to manage cookies that are placed there. This may be of particular importance for Customers from the European Economic Area and the UK, as the use of particular cookies may require providing certain privacy notice and/or obtaining legally valid consent from visitors and attendees.

We prepared a manual on how you can manage cookies with the use of ClickMeeting tools. The manual may be downloaded here.


How does ClickMeeting work with firewalls?

For optimal use we recommend outbound configurations via TCP ports 1935, 80 and 443.

If you wish to organize an event using WebRTC audio-video technology, please make sure that the TCP/UDP port 443 is open.

For optimal use, make sure that UDP is open for all IP addresses available in this document.

How do I change my password?

To change your password, log in to your account and go to your name in the upper right corner of the screen. From the drop-down menu select Account details, go to Change password and click Reset password. A link will be sent to your email address. Follow the instructions to change your password.

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