Privacy & Security FAQ

What is GDPR?

The abbreviation GDPR refers to the legal act adopted by the European Union that regulates the principles of personal data protection, which came into force on May 25, 2018. The act aims to ensure an appropriate level of personal data protection of individuals and harmonize the rules regarding data processing in the EU. It applies to every company providing services to EU citizens, even if it is not based in the EU. 

Is ClickMeeting required to comply with GDPR?

As a company operating under Polish law, ClickMeeting is required to implement and comply with GDPR, like any company that stores or processes the personal data of EU citizens and markets services or products to those citizens, even if the company does not have a business location in the EU. 

What does ClickMeeting do to comply with GDPR?

In order to ensure compliance of our activities with GDPR we have audited the entire organization, introduced appropriate technological solutions in the service we offer, changed our internal policies, reviewed and renegotiated our agreements with data processors. We regularly train our employees and constantly monitor the current standards to ensure the highest data processing security, making appropriate changes in our organization when necessary. 

What security certifications does ClickMeeting have?

ClickMeeting holds a number of certificates which include an ISO/IEC 27701:2019 and GDPR compliance certificate related to ClickMeeting’s Management System in the context of the ClickMeeting Platform. The certificate was issued by Bureau Veritas Certification.

Does ClickMeeting process any personal data?

Yes, ClickMeeting participates in the processing of personal data, both as a data controller (of ClickMeeting customer data) and as a processor (of customer webinar participants). 

Does ClickMeeting collect personal data correctly?

At ClickMeeting we care about your privacy and do everything to protect personal data we process. We use appropriate technological and physical security measures to protect your personal data and ensure compliance with the law. For more information regarding the processing of your personal data, see our Privacy Policy available here. 

I am a ClickMeeting customer. Who is the controller (owner) of my personal data?

ClickMeeting is the data controller as regards personal data of its customers and it processes such data primarily in order to provide access to the ClickMeeting platform. For more information regarding the purpose and scope of data processing, as well as the ways in which your personal data is processed by ClickMeeting, see our Privacy Policy available here. 

I am a webinar attendee. Who is the controller (owner) of my personal data?

The ClickMeeting customer who has an account on our platform and organizes an event is the controller of the personal data of the webinar attendees. In this case, ClickMeeting acts solely as a personal data processor. 

Does ClickMeeting conclude data processing agreements?

Yes, because ClickMeeting is a data processor for the personal data of webinar attendees, we create data processing agreements between ClickMeeting and our customers. GDPR specifies the duty to conclude such agreements and standard provisions to include. 

Does ClickMeeting make its data processing agreement template available?

Yes. ClickMeeting encourages its customers to use the data processing agreement drafted by ClickMeeting that is tailored to the service we provide and assures appropriate security standards. The data processing agreement template can be found here. 

Does ClickMeeting use sub-processors in the course of providing the service and the processing of personal data entrusted by its customers?

Yes, as it is necessary to provide our services properly and at the highest level. ClickMeeting is a global company that allows you to use the service almost anywhere in the world. Primarily because of that, ClickMeeting engages other entities in the course of providing the service to which it further entrusts the processing of personal data received from customers. This means that there occurs the so-called personal data sub-processing. 

Please note that the sub-processing in the sense mentioned above does not include any ancillary services that ClickMeeting orders from other entities to assist in the provision of the ClickMeeting service, such as for example telecommunications services, user support and communication services, auditing or the disposal of data media services. However, also with respect to such ancillary services ClickMeeting concludes adequate legal agreements and takes appropriate measures to safeguard the protection and security of data. 

A detailed list of our subprocessors can be found here. 

Does ClickMeeting protect the personal data of its customers? If so, how is this data secured?

At ClickMeeting, we pay great attention to the proper protection and the processing of personal data, which is why we use different types of security measures. If you are interested in how we protect your personal data and what kind of technical and organizational measures we apply, please click here for a full description of our security standards. 

What type of cookies are placed on webinar pages?

Cookies are important technologies used to assure that webinar pages (registration page, waiting room, profile page) operate and are displayed properly. ClickMeeting places different cookies depending on the type of features used by the Customer. The detailed and complete list of cookies and similar technologies that may be used on webinar pages and their description is available here. 

How can I manage cookies placed on webinar pages?

Since webinar pages (profile page, registration page, logging page, waiting room, thank-you page) are under your control, we understand and accept that you should have the possibility to manage cookies that are placed there. This may be of particular importance for Customers from the European Economic Area and the UK, as the use of particular cookies may require providing certain privacy notice and/or obtaining legally valid consent from visitors and attendees. 

We prepared a manual on how you can manage cookies with the use of ClickMeeting tools. The manual may be downloaded here. 

Is ClickMeeting secure?

Absolutely! Your security is our number one priority, so we offer best-practice security measures. Please refer to this document for details. 

How does ClickMeeting work with firewalls?

For optimal use we recommend outbound configurations via TCP ports 1935, 80 and 443. 

If you wish to organize an event using WebRTC audio-video technology, please make sure that the TCP/UDP port 443 is open. 

For optimal use, make sure that UDP is open for all IP addresses available in this document. 

Can my computer get a virus or malware from attending an event?

No, it is not possible. You don’t need to install anything to use ClickMeeting and all files that are uploaded and shared are scanned by anti-virus software on our servers.

How do I change my password?

To change your password, log in to your account and hover over your name in the top right corner. From the drop-down menu select Account details, go to Change password and click Reset password. A link will be sent to your email address. Follow the instructions to change your password.