How do I set up my camera and sound?

After you log in to the webinar room, click the A/V Settings at the top of the window. Move the switch by Use Microphone and Use Camera to the ON position and choose your devices (alternatively, you can Use Avatar instead of video).

Depending on your pricing plan, you can also change your video quality from standard to high definition. If a pop-up window appears, click Allow to allow access to your equipment.

What does it mean that the audio and video pod is floating?

It means that you or your attendees can unpin the pod and pin it in your preferred location for better focus.

Please note that you cannot maximize the audio and video pod to the full screen. To enable it in the main presentation window, go to the Dashboard and enable AV View. Remember you can also pin your camera stream to the bottom, for a better focus on other presenters’ or attendees’ faces. To do so, click the appropriate icon available in your stream.

You can use the picture-in-picture function. During screen sharing or when minimizing the room window, you will see a floating video and audio window.

Note that currently picture-in-picture only works in Chrome, Edge and Opera browsers. The picture-in-picture function is not available if you are using view synchronization. Also, when using picture-in-picture, you will not be able to synchronize views.

Can I use an avatar instead of a camera feed?

Yes, you can display an avatar instead of a camera feed. Click the Room info button in the top-right corner of the event room, then click the icon with your current avatar/initials. Choose an avatar from the list or upload your own image and click Apply.

Your avatar will be displayed instead of your camera feed once you enable the microphone.

Please note that the avatar feature can be used only by hosts and presenters.

Give the floor mode

Want to engage your webinar attendees more and allow them to turn on their cameras and microphones to speak? Turn on the “Give the floor” mode. 

When you turn it on, attendees will be informed that they can turn on their cameras and microphones and will be able to do so. Remember that up to 8 audio and video streams can be turned on simultaneously in webinar mode, including presenters. 

How to enable the Give the floor mode? 

You can enable the Give the floor mode in the audio and video settings in the event room. 

Next, all attendees will be informed that the camera and/or microphone can be turned on. 

They can use this option by turning on the camera and/or microphone with the button located under the AV window. 

When the limit of 8 simultaneously shared audio and video streams is reached, activation of the microphone and camera by subsequent users will be blocked. The option will be re-activated when the space is freed up. 

Remember that hosts and presenters can: 

• Withdraw microphone and camera activation rights from individual webinar attendees.
• Mute or disable the video shared by a particular attendee.
• Turn off the Give the floor mode at any time. 

Managing attendee audio and video permissions

During meetings attendees have microphone and camera permissions by default. These cannot be revoked by the host or presenters. Up to 40 microphones and cameras can be active at the same time.

During webinars a host or presenters can give an attendee permission to enable microphone and/or camera. Up to 8 cameras and microphones can be active at the same time.

In Edu Mode attendees have camera permission by default that cannot be revoked by the host or presenters. They can give an attendee permission to enable microphone.

To give an attendee microphone permission, click on their name in the Attendee list. You will see a toggle button in Attendee details: Allow to turn on microphone. Toggle the switch to the ON position to allow the attendee to enable their microphone. If you want them to be able to turn their camera on, toggle Allow to turn on camera to the ON position.

If any of these toggle buttons are ON and not clickable, this means the audio and/or video permission is granted by default (e.g. camera permission in Edu mode), hence This option is not available for this user displayed when hovering over the toggle button.

Once an attendee has been allowed access to microphone and has enabled the device, the host or presenter can disable it by clicking Mute microphone under the Allow to turn on microphone toggle button. With some attendees forgetting to mute their mic after they have finished speaking and accidentally generating echo, this feature comes in really handy. Similarly, you can disable attendee’s camera by clicking Stop stream under Allow to turn on camera. Please note that muting attendee’s microphone or disabling their camera does not revoke a permission to enable audio and/or video granted by the host or presenter. To revoke that permission, enter Attendee details and toggle the switch (Allow to turn on microphone and/or Allow to turn on camera) to the OFF position.

Alternatively, you can mute attendee’s microphone by clicking on the mic icon displayed in their AV stream. The Mute microphone and Stop stream icons are also accessible next to each attendee in the Attendee list directly.

Please note that once an audio/video permission has been granted to an attendee, they will keep it with any event type changes. E.g. if someone is granted audio permission in Edu mode, they will not lose this permission after the event has been changed into a Webinar.

In the webinar room, can I change someone from an attendee to a presenter?

Yes. Click the person’s name on the Attendees list and choose Make Presenter. The newly assigned presenter will be able to speak to everyone and share a presentation.

How does the chat in the event room work?

The chat window, available in the lower right corner of the event room, allows the organizer, presenters and attendees to interact by exchanging text messages. To send a message in the chat window, click the message entry bar, enter your message and click Enter. You can also add emoji to make it more interactive and express emotions more effectively. To do so, click the small emoticon available in the bar and choose among hundreds of suggestions.   

In addition, the chat allows you to:   

• Create quick polls. To do this, click the “+” button and select the appropriate option. Once completed, the results will be published in the form of a post on the chat.   

• Manage Q&A session and ask questions: questions asked by users will be automatically added to the Q&A session question pool. You will decide on your own whether to display them. You will also find Q&A session settings in the chat settings window.  

• Host event team chats: in the “my team” window, event organizers, presenters, moderators and/or support staff can host an independent chat hidden from other attendees.

• Have group chats with event participants: in the chat settings you will find the option Create new chat. Once you have selected the appropriate participants to chat together, a new tab will appear in the chat window where you can have a separate group chat.
• Have private chats: the chat allows you to have conversations between the event organizer and attendees. You can start a conversation by selecting a specific attendee on the attendee list or via chat: to do so, click on the three dots next to the attendee’s message and select “Start chat.” A new tab will appear that will allow you to have a conversation hidden from other people.  

• Uploade files: the host can upload files available in the ClickMeeting account’s file library via chat. To do so, use the plus icon and select the appropriate option.
  
  A new tab, Shared files, will appear in the chat window to make the downloading process easier for attendees. They will find there all of the shared documents. The attendees can download them on their computer.

• Format the text: you can use various text input and editing modes. You will apply bold and italic text, strikethrough, bullets, numbered lists, quote and code fields, among others.  

If you don’t need text editing in messages right now, you can hide these options by clicking on Chat options and setting ‘Advanced text edit’ to OFF.

• Delete messages: In the public chat window, hover your mouse over the message you want to delete, click the three dots, and then select “Delete message”.
• Chat moderator – they can support the organiser and presenters by responding to participants’ messages, approving and deleting messages from the moderated chat or by starting a private chat with specific participants. The chat moderator must be provided with the relevant event URL from the Details >> chat moderator room URL.In the event room, the moderator can access and freely manage the chat settings, they also belong to Your team. Other features and settings are not available to them.

  

  
  The chat moderator takes place for a presenter. You would need to make sure that you have enough seats for your presenters including the moderator. Plans 25-50 contain 1 additional presenter seat by default, 100-200 contain 2 seats and 500-1000 contain 3 seats. Additional presenter/moderator seats can be purchased here if required.

  With the moderator’s role restricted to the chat area only, the organiser is assured that all other elements, features and information about the room or participants remain invisible to the moderator.

Click the gear icon in the chat window to see more helpful options. Decide if you want to enable the chat window for your attendees or shut it down completely. You can also decide which content will be visible to your audience by choosing the moderated chat option. That way, only chosen messages will appear in the chat window. We also highly recommended asking another presenter to manage the chat moderation on your behalf while you deliver your presentation. 

If you host events for multinational audiences, consider using a simultaneous translation of chat messages. Your attendees can choose one of 52 available languages and understand the conversation in their native language. The translations are immediately ready and visible in the chat window. 

At the end of the event, you can also manually export the chat history as a zip file. Chat records from breakout rooms will be included there as well. If you don’t do this, no worries. All conversations are saved automatically in the Storage.

How do I save chat sessions from my event?

Chat sessions are saved automatically. You can access them in your account panel under Storage → Chat and Q&A logs. Alternatively, you can export them during an event from the Chat settings in the event room.

How do I use simultaneous chat translation?

Click the options icon in the lower-right corner of the chat window (“wheel”) and select language by Translations. Your chat will be automatically translated whenever a new message is posted in the chat pod.

What hotkeys can I use during my online events?

To display a list of keyboard shortcuts, join an event room and press Cmd+ / (for macOS) or Alt L + / (for Windows). Alternatively, enter the Event board tab in the top right corner of the event room and click the Hotkeys tab.

Keyboard shortcuts allow you to navigate the event room without using your mouse. Availability of options may depend on your role and/or permissions during the event.

Can I manage my video aspect ratio in ClickMeeting?

ClickMeeting Live and Automated plans allow you to choose between a default 16:9 ratio (widescreen) and a 4:3 ratio. You can manage your video aspect ratio in the AV settings of the event room.

Due to technical limitations the 16:9 ratio is not supported in Firefox.

Note that 4:3 is the only option available when you enable your camera in the ClickMeeting mobile app or in a mobile browser. If someone using a computer/laptop enables the 16:9 ratio, though, your mobile device will reflect that.

What is Audio Only used for?

Once you enable Audio Only, you stop receiving other participants’ video streams. Other people’s video streams will remain active, though, and they will continue seeing you if your video stream is enabled.

The Audio Only mode will come in handy if your Internet connection is weak/unstable during an online ClickMeeting event.

To enable this mode, click in the gear icon in the AV pod and toggle Audio Only ON.

How do I enable virtual background?

Virtual background is off by default. To enable it, enter the event room, click in the gear icon in the AV pod and click on Virtual background. Choose a preferred background from the library or use the blur option and click Apply.

Note that virtual background is not available when using the Safari browser.