How does Live transcription work and how do I enable it?

Live transcription is a great way to make your content more accessible to participants. ClickMeeting uses speech recognition technology to automatically create captions during your online events. The feature is included in all ClickMeeting Live and Automated plans.

You can use Live transcription in meetings and webinars, including those with Edu mode enabled. Live transcription is not supported in a private (Presenters only) mode.

An up-to-date OS (Windows/MacOS) is required to run Live transcription. If you want to convert your speech to text while hosting an event, participating in it as a presenter or engaging in a live discussion as an attendee, please use the latest version of Google Chrome/Microsoft Edge. If you only want to get captions of what other participants say, feel free to use any supported browser or the ClickMeeting desktop app.

Please note that the Live transcription feature does not run on mobile browsers or the ClickMeeting mobile app.

When using Live transcription, please keep in mind the following factors, as they may affect the accuracy of live transcription:

• background noise
• volume and clarity of the speaker’s voice
• presence of accents and dialects in speech
• speaking too fast
• the language selected under Transcription settings not matching the speaker’s language

Live transcription can be activated by both the host and presenters in the event room. To enable it, click the gear icon next to AV settings → toggle the button next to Transcription to the ON position.

To enhance the accuracy of the feature, click the Settings button next to Transcription and make sure the language selected there matches the language that will be spoken during the event. For example, choose English if spoken content will be delivered in English. Currently, 52 languages are supported: Afrikaans, Albanian, Arabic, Belarusian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Welsh, Yiddish.

The host, presenters and attendees can manage transcription font size and contrast under the same Settings.

Once the Live transcription feature is enabled, the speaker can choose to disable the captions for themselves, while they will remain visible to attendees.

Each attendee can also choose if they want to have captions displayed to them.

Participants can move the text area around the event room by dragging and dropping it.

The host/presenters can enable live transcription history preview both on their and attendees’ side.

Live transcription history is available during the event in a separate chat tab.

Once Live transcription is disabled, the tab disappears from the chat. Live transcription history is saved and reappears in the tab as soon as the feature is reenabled.

The host/presenters can export captions directly from the event room. This action cannot be done once they leave the room. Please note that captions are not saved in the Account panel and cannot be downloaded once the event has ended.

Please note that event recording does not capture captions.