How can I charge for my webinars hosted on ClickMeeting?

Integrate your account with Stripe for an easy and secure way to monetize your events and manage payments.

First, you will need a Stripe account. Click here for more information.

After setting up and verifying your account, go to the API keys subpage.

Next, create a new standard API key using any name you want. For restricted permission keys, select the settings: Checkout Sessions: write, Products: write, Prices: write.

Go to ClickMeeting. You can integrate the platform with Stripe by going to the integration tab in your account panel or by starting to create a new paid event.

To integrate ClickMeeting with Stripe, paste the generated key in the form and click Authorize.

You can set up the available payment methods here in your Stripe account.

You can also integrate your paid ClickMeeting account with PayPal. Please note that PayPal has a different policy in each country due to various specifications of its market. The customers are able to benefit from a PayPal account to the extent determined by PayPal for these countries.

Now, when scheduling an event, you can choose a Paid access type and enter the fee that your attendees should pay to obtain access to your live webinar.

The minimum ticket price in a selected currency cannot be lower than 1. Please note that the current limits for the event ticket of each of the currency are listed below:

Please note that if you use the Paid Webinars feature ClickMeeting applies a service charge of 5% to the gross price of the ticket.

How to create discount tickets?

Do you want to encourage attendees to purchase tickets by organizing time and/or limited ticket discounts? You can find the necessary settings in the “Discount tickets” section when creating a paid event. To use them, set the switch to the “On” position.  

This tool will be useful in several scenarios. Let’s take a closer look at them.  

How to create early birds promotions?  

Reducing the price of tickets in the first stage of sales can be a great way to encourage your audience to buy. To create a ticket of this type, all you need to do is:  

• Enter the name of the ticket  
• Enter the discounted price  
• Set an expiration date. 

Remember that you can also put a limit on the number of discounted tickets. For example: if you want the first 50 tickets to be available in the early birds formula, enter this number in the “Number of tickets” box.  

In this case, 50 more tickets will be included in the promotion with no time limit. Nothing prevents you from applying both a time and quantity restriction at the same time.  

For example, if you want the promotion to be valid until a certain date, but no more than 100 tickets are included, fill in the “Number of tickets” and “Price expiry date” fields at the same time.  

How to create ticket pools?  

Using these simple settings, you can also create other promotions. An interesting way to increase sales will be to set up ticket pools. Each of them can be limited in time and/or quantity. To add more ticket pools, select “Add discount ticket” and then enter the terms of the promotion.  

As in the previous cases, the number of tickets can be limited by:

Price expiration date:

Or both the number of tickets and the expiration date:  

Once all tickets available in the pool are sold out or price expiration date has passed, your attendees will be able to purchase tickets from the next ticket pool (if established) or tickets at the basic price.  

In the details of your event under the “Paid Event” tab, you will quickly see the number of tickets sold, along with information on their price, the buyer and the discounted conditions they took advantage of.  

Please note that discounted tickets are not available for permanent events and on-demand events.

How to create promo codes?

Promo codes are another great way to attract attendees to your paid webinar. You can place them, for example, in the ads or mailings. Your recipients will be able to enter the code when making a purchase, and therefore get a discount. 

In ClickMeeting you will create promo codes directly in the event configuration window. To do so, set this switch to the “ON” position. 

Then enter the code and its value either in percent or price. You can also limit the promotion’s validity by quantity, specifying the number of discounted codes, and/or by time: to do so, specify the code’s expiration dates. 

Each payment system provider has a minimum transaction amount. If the ticket price after applying a promo code is below this minimum, the amount may be rounded up. Please refer to the information below:

• Stripe – https://docs.stripe.com/currencies#minimum-and-maximum-charge-amounts;
• PayPal – 1.00 for currencies: USD, EUR, PLN, GBP, AUD, BRL, CAD, CHFCZK, DKK, HKDILS, INR, MXN, MYR, NOKNZD, PHP, RUB, SEKSGD.

This way you can also provide your audience with free tickets: just set a discount at 100%.    

Note that promo codes are compatible with discount tickets. The value of the discount will be calculated in relation to the current price of the tickets. 

If you want to create several promo codes, simply select “Add promo code”. 

Please note that promo codes are available for permanent events and on-demand events.

How does the payment work for permanent events?

For permanent events, your attendees pay once, and then can enjoy your series of webinars using just one access.

Where can my attendees see the ticket for a webinar after paying the fee?

The attendees will receive the payment confirmation to the email address provided in the registration form.

To attend the event, attendees can click the Join button in the email or save the token for later. If the attendee loses this email, the organizer of the event can resend it.

Can I change the fee while the event registration is in progress?

Once the entry fee is submitted while scheduling the event, it cannot be changed. This means that if you want to alter the price of the event, you will need to delete the webinar and schedule it again with the changed price.

What happens if I change the date of the event?

If you decide to hold the webinar another day, simply edit the event.

When the changes are submitted, your attendees will be notified immediately.

Where can I see who paid for the event?

Go to your event and select the Paid Event tab. You will see all the attendees with their payment status. From here, you can manually Confirm or Reject each attendee.

What will happen with my attendees’ money if I cancel the event?

If you choose to cancel the event or reject the admittance of the attendee, your attendee(s) will receive a notification. You can return the paid fees from your PayPal account. Learn more here. Please note that the refund does not happen automatically when you cancel the event.

How can I integrate with PayPal?

Go to the settings in your account panel and select the Integrations tab. Then authorize the integration and follow three steps.

1. Click here and log into your PayPal account.
2. Paste “paidaccess_api1.clickmeeting.com” into Third Party Permission field and click Lookup.
3. Mark “Use Express Checkout to process payments” (first position on the list) and click Add.

This authorization process needs to be done only once.

If you don’t have the PayPal account yet, please click here to create it and benefit from the integration!

Please note that PayPal has a different policy in each country due to various specifications of its market. The customers are able to benefit from PayPal account to the extent determined by PayPal for these countries.

Is the PayPal integration free?

Yes, if you have the paid ClickMeeting account you can benefit from the integration without extra costs. However, please note that PayPal applies charges. Learn more here.

How do I receive payments from the attendees?

The payments are directly transferred into your PayPal account. From there you can transfer it onto your bank account linked with the service. However, first read how to activate receiving payments.

How can the attendees pay for the event?

Your attendees can pay either via PayPal or with a card; MasterCard, Maestro, Visa, Discover or American Express.

What is the maximum ticket number for a paid event?

The number of tickets depends on your plan size. If you have a plan for 50 attendees, you can sell up to 50 tickets. With a 200 attendees plan, you can sell up to 200 tickets, etc.