About us

Looking for guidelines to help you choose the best plan for your needs? Trying to figure out how to use ClickMeeting? Need a hand during your online event? We’ll be there for you whenever you need us. ClickMeeting Customer Success team are ready to help before, during and after your online meetings and webinars. Feel free to contact us with any product- or pricing-related questions. We aim to deliver prompt, high quality and personalized customer service, with on-the-spot assistance whenever possible.

We have summarized our customer support options:

Live chat support

• available to all logged-in customers
• our Customer Success advisors will answer your questions about ClickMeeting and help solve complex queries on event scheduling/running, etc. on the spot
• if no agents are available on chat, you can talk to our Click-o-bot.

Email support

• you can reach us at support.pl@clickmeeting.com.
• this is available to everyone, regardless of whether they have an account on the platform.
• our standard is to respond to emails within 48 hours

Technical assistance during your event

This type of assistance will come in handy when hosting your first ClickMeeting event/a huge online event. A dedicated professional will take care of the technical side of your event and will be prepared to react to emergencies.

Technical assistance is a service you can purchase in addition to your ClickMeeting plan. The service is tailored to your needs. Normally the duration is 1h, with a dedicated support professional being available to chat with directly in your event room. If required though, live event support can be purchased for the entire duration of your event. Phone support delivered by a dedicated professional in case of issues is also an option – we can customize the service to work for your needs.

Product training

An excellent way to get started with ClickMeeting, as well as refresh your knowledge of ClickMeeting features and product updates. You may also consider purchasing product training for the new employee(s) who will be using ClickMeeting/managing your ClickMeeting account within your company.

You can choose full product training and learn how to schedule and run online events or go for training that will help you get prepared for a specific upcoming event. Product trainings can be attended by an unlimited number of participants. The scope of training is tailored to your needs as well as your business activity.

Product trainings are offered in English, Polish, German, French, Spanish or Russian. Email us at education@clickmeeting.com if you have any questions or if you would like to schedule your product training.

You can order training on how to use the ClickMeeting platform regardless of the plan you choose. It can also be part of an individual offer prepared by our Sales Department.

Individual Account Manager support

A ClickMeeting Account Manager will help you benefit from ClickMeeting based on your business needs. They will function as your primary contact person and your brand ambassador at ClickMeeting.

Your Account Manager will:

• answer your product-related questions and teach you to use ClickMeeting
• take you through the implementation of your solution
• offer technical support on your webinars
• act as a mediator between you & your business needs and our Product Development team

Regardless of the type of package you choose, our Account Manager can help you only at the beginning of your journey or throughout your entire cooperation with ClickMeeting. You can purchase the Account Manager support service or it can be part of your personalised Enterprise package.

Product consultations

Customers with active trial accounts in ClickMeeting can take advantage of one-time, 15-minute online consultations.

During the consultation:

• we find features that support your business
• we select a package tailored to your needs
• we dispel any doubts

Schedule a consultation using our calendar.

Enterprise Support

Support for customers who choose the Enterprise plan includes a full package of individual services:

• tailoring the offer to individual needs
• introduction to the features of the ClickMeeting tool
• support in implementing the ClickMeeting platform in your organisation
• support in making the most of the ClickMeeting platform’s capabilities
• availability of custom solutions such as: RTMP livestreaming, events with over 1,000 participants, extended branding
• dedicated Account Manager support

For more information, please visit this page.