The audio/video is breaking up. What can I do?

If your audio seems to be choppy or breaking up, make sure your Internet connection is stable enough or available bandwidth is sufficient to properly stream the audio and video. Check if any apps are running in the background and switch them off. Focus especially on applications that have auto-update settings or typical download manager apps for any files that might be downloaded/uploaded during your webinar.

Try to limit the bandwidth usage in your webinar room by turning off the screen sharing application or inactive users’ cameras (instead, upload a photo or set up an avatar). Use an Ethernet connection rather than Wi-Fi, and use a private network whenever possible.

Restart the computer and router if the steps above do not solve the problem or contact our Customer Success Team.

We also highly recommend checking our Status page where you may find up-to-date information regarding our servers, web pages, and many more. Subscribe to it to receive email messages about the newest occurrences.