Why is the file I'm uploading to storage stuck on 100%?

There may be a delay in refreshing the progress bar. If this persists, and refreshing the site has no effect, try removing the file by clicking the Delete link on the right-hand side. If this doesn’t work, wait a few minutes and use the Upload file button again. If the same thing happens, please contact our Customer Success Team.

We also highly recommend checking our Status page where you may find up-to-date information regarding our servers, web pages, and many more. Subscribe to it to receive email messages about the newest occurrences.

I encounter problems when I import *.xls or *.csv files into ClickMeeting. How can I fix this?

Your .xls and .csv files are encoded by default using Windows encoding. This is what causes your problems.

Here’s how to correct the problem by encoding your file using UTF-8. While editing your file in Microsoft Excel, go to File > Save as, click Tools in the bottom right corner of the window, and choose Web options. Another pop-up will appear. Go to the Coding tab and, under Save this document as, choose Unicode (UTF-8). Click OK and Save. Now import your file into ClickMeeting again.

I am looking forward to attend an event hosted on ClickMeeting. Why have I not received my invitation email yet?

ClickMeeting emails are usually sent within minutes. If the invitation has not arrived in your inbox, try checking your spam/junk folder. To keep emails from landing in your spam/junk folder, you may need to add clickmeeting.com to your whitelist or safe senders.

With invitations sent to email addresses which are all part of the same company domain, you may need to double check with your IT department if clickmeeting.com is on your company’s whitelist.

What are the recommended dimensions for various graphic elements uploaded to ClickMeeting?

Account panel avatar size and presenter image:
should not exceed 500x500px (dimensions = width x height), .jpg/.png.

Logo in Account settings, branding, on event pages (e.g. event room, login page, invitations): 230x66px, .jpg/.png, .hex/.rgb.

Virtual background:
when using the 16:9 format (Chrome, Edge, etc.): 720p, 1280x720px;
when using the 4:3 format (e.g. in Firefox or upon changing manually in the event room): 480p, 640x480px, .jpg/.png.

Picture in the text area (profile page/registration page):
rec0mmended 1020 x 404 px or 1020 x 300 px