Unlike other platforms, our software doesn’t require installation. The organizer and attendees need only a Web browser and Internet access.
The platform is flexible and customizable to meet your needs.
For more information about our advantage over competitors, please click here.
No, all they need is a link to your event.
No. ClickMeeting is Web-based software requiring no installation.
1.4 GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7
2 GHz Pentium 4 or faster processor (or equivalent) for Windows Vista® Windows XP, Windows Vista, Windows 7 or Windows 8, Windows 10 (32-bit/64-bit editions with 32-bit browser)
512 MB of RAM (1 GB recommended) for Windows XP or Windows 7
1 GB of RAM (2 GB recommended) for Windows Vista, Windows 8 or Windows 10
Microsoft Internet Explorer 10 or higher (32 bit only); Microsoft Edge; Mozilla Firefox 3 or higher; Google Chrome
The latest version of Adobe ® Flash® Player for all users (hosts, presenters, participants, and administrators). Ports 1935, 443 and 80 need to be open.
Yes, ClickMeeting is fully compatible with a Mac. Mac requirements are:
1.83 GHz Intel CoreTM Duo or faster processor
Mac OS X v10.4, 10.5, 10.6 (Intel) or higher
512 MB of RAM (1 GB recommended)
Mozilla Firefox 3 or higher; Apple Safari 4 or 5; Google Chrome
The latest version of Adobe ® Flash® Player for all users (hosts, presenters, participants, and administrators).
Yes, ClickMeeting will run on Linux, but you need to have the latest version of Chrome installed, which has built-in Flash.
Please note that Screen Sharing is not available on Linux.
|Audio||256 kbps||512 kbps|
|Audio + video||512 kbps||1024 kbps|
|Audio + video + screen sharing||1024 kbps||2048 kbps|
|3 video streams||2048 kbps||3072 kbps|
|4 video streams||3072 kbps||4096 kbps|
|5 video streams||4096 kbps||5120 kbps|
|6 video streams||5120 kbps||6144 kbps|
|7 video streams||6144 kbps||7168 kbps|
File extensions that can be converted in ClickMeeting are: avi, mov, flv, wmv, mpg, mpeg, mp4, mp4v, qtx, asf, m4v, m4u, m4e, mkv, ogv, ogm, ogx, qtm, qt, webm, wmx, mp3, wav, wma, pdf, ppt, key, odp, ppt, pdf, doc, pages, odt, xls, numbers, ods, png, jpg, txt, docx, xlsx, pptx.
By default, you can have up to 4 video camera feeds during an event. If you require more, you can easily buy up to 3 extras. Simply log into your account, move the pointer to your name in the upper-right corner of the screen, and go to Account add-ons.
It depends on your service plan. Full details are available on the pricing page.
A webinar is a seminar that is conducted online (web + seminar). Webinars are also known as web seminars, web conferences or webcasts. Webinars allow participants in different locations to see and hear the presenter and interact by asking questions, answering polls, etc. Webinars are commonly used in sales and marketing, education, and HR training.
To create a webinar, you need access to a webinar platform. You also need a device with a stable Internet connection (not necessarily a desktop or laptop computer) equipped with a microphone and camera to broadcast your voice and image.
A multi-user account allows you to use different login credentials for the same account. Subaccounts are separate accounts managed from the main account. Choose multi-user if you want to avoid confusion over login credentials. If you want your coworkers’ information and files to remain private, and you’d like them to have separate storage space and recording time allowances, go for the subaccounts.
When you create a new event, it is a webinar by default. To turn it into an online meeting for up to 25 attendees, enter your webinar room and change the audio mode to Discussion mode. To return to the webinar format, switch from Discussion mode to Listen only mode.
Alternatively, you can choose the online meeting format while scheduling your event. Go to the Settings tab and scroll down to the bottom of the page. In the section Room type choose Meeting. And you’re ready to go.
|Ankara||+90 (850) 455-1249|
|Buenos Aires||+54 (11) 5032-8127|
|Calgary||+1 (587) 774-1365|
|Chicago||+1 (312) 702-1380|
|Dublin||+353 (76) 680-3062|
|Essen||+49 (201) 8697-9099|
|Houston||+1 (832) 706-2490|
|Johannesburg||+27 (11) 568-0920|
|Kansas City||+1 (816) 666-7600|
|København||+45 (7) 873-0919|
|London||+44 (20) 7048-4146|
|Madrid||+34 (91) 084-0589|
|Melbourne||+61 (3) 9021-6833|
|Mexico City DF||+52 (55) 8526-2977|
|Moscow||+7 (495) 669-4207|
|New York||+1 (917) 338-1451|
|Oslo||+47 (21) 953-760|
|Paris||+33 (9) 7512-9519|
|Perth||+61 (8) 6365-0440|
|Philadelphia||+1 (267) 279-9000|
|Praha||+420 (2) 3409-3808|
|San Francisco||+1 (415) 697-0350|
|Seattle||+1 (206) 453-2087|
|São Paulo||+55 (11) 3230-2305|
|Tel Aviv||+972 (3) 374-1866|
|Tokyo||+81 (3) 4570-4339|
|Toronto||+1 (647) 497-7729|
|Warsaw||+48 (22) 209-2520|
|Zürich||+41 (44) 508-7143|
Your free trial account includes the following specification:
Maximum number of attendees in your webinar: 25 (But if you turn your event into a meeting, the limit is 5 attendees.)
Maximum number of presenters: 2
Maximum number of video streams: 4
Webinar recording space: 30 minutes
Storage space: 64 MB
Please note that the webinar advanced settings are not available in free trial accounts.
Yes! To create a ClickMeeting 30-day free trial account, with no credit card required, click here.
When you log in to your account, the Upgrade now button will be displayed at the top of the screen. Click it, choose your service package, and click Continue. Then enter your billing details and click Upgrade account
The price is based on the maximum number of attendees at any one event. Full details are available on the pricing page.
We offer a 20% discount if you purchase an annual plan. We also offer discounts for nonprofit organizations. To learn more about the discounts for nonprofits, please contact us at: firstname.lastname@example.org.
Unfortunately, we do not offer this option at present.
We accept all major credit cards including VISA, MasterCard, and American Express.
In countries where access to credit cards is limited, we accept payments via PayPal.
Log in to your account, move the pointer to your name in the upper-right corner of the screen and select Billing details. Then add a new credit card.
To change your VAT number or invoice details, please contact us at email@example.com.
To view your current plan details, log in to your account and move the pointer to your name in the upper-right corner of the screen. In the Account details section look for Plan size.
To upgrade your plan at any time, log in to your account and move the pointer to your name in the upper right corner of the screen. From the drop down menu select Billing details and click the Upgrade button.
Yes, contact our Customer Success Team to downgrade your plan to any paid plan currently available. Please note that it is not possible to downgrade from a paid plan to a free trial.
No, there are no hidden costs for using ClickMeeting features.
Log in to your account and move the pointer to your name in the upper right corner of the screen. From the drop-down menu select Billing details to view information on the charges.
Of course! If you are paying for your plan with a credit card, you can download an invoice from your account panel at Billing details. If you are a business client, we will send your invoice via email.
You can use your account again as soon as you enter new billing information. If you can’t access your account, contact our Customer Success Team for help.
To cancel your account, log in and move the pointer to your name in the upper right corner of the screen. From the drop-down menu select Billing details and click Cancel Account.
Because ClickMeeting is a pay-as-you-go service, we do not offer refunds. Instead, we provide a 30-day free trial, with no credit card required for sign-up. This gives you a zero-risk way to try ClickMeeting before purchasing it.
We do not issue refunds, even if you cancel immediately after your credit card is charged for the new billing period. For example, if we charge your credit card on August 10, and you cancel your account on August 15, you are still responsible for paying for the entire month (or year, if you have selected an annual plan.) No subsequent charges are applied to your credit card, but the amounts already charged are not refunded.
We treat all customers equally, so we do not make exceptions to this policy.
Absolutely! Creating and managing subaccounts is easy, and we have described how in these FAQs and this manual.
You can have as many subaccounts as you need.
You can create only one level of subaccounts, meaning subaccounts can’t own subaccounts.
Click your name in the upper right corner of the screen and go to Account add-ons. Click Subaccounts, choose the type and quantity of subaccounts you want to purchase, and click Buy. You’ll be charged a prorated amount for the current period and the monthly rate from then on.
It depends on its size. You will see the exact amount after selecting a subaccount for purchase.
When you buy a subaccount, we charge you a prorated amount for the number of days left before the end of your billing period. Example: your billing period ends on the 15th of each month, and you purchase a subaccount on the 23rd. We will charge you proportionally for the period from 23rd to 15th, and the monthly rate from then on.
Click your name in the upper right corner of the screen, go to Subaccounts, and click Manage my add-ons in the upper right corner. Assigned and activated subaccounts are shown in white; unassigned and inactivated accounts are shown in gray. Click Decrease beside a package and click Cancel beside the subaccounts you no longer need.
A canceled subaccount remains active until the end of the billing period, as shown on the bar. After that date, the canceled subaccounts will be deleted, all data will be deleted, and you will no longer be charged. This action cannot be undone.
To add funds to your account, go to your account settings in the upper right corner of the screen, choose billing details, and click Buy more beside your account balance. Then select or enter the amount and click Pay. Your credit card will be charged accordingly.
To see details of a transaction, go to Billing details in the upper right corner of the screen and choose Transactions history . Then find the session you want to view, click Actions , and choose Details . You’ll see the phone numbers your attendees used and the cost. For a detailed list of all dial-ins for a particular event, go to Actions and choose CDR .
At any time, you can check the toll-free usage of a particular event by viewing the event statistics.
Getting ready for the event
We provide a whitepaper with 20 tips to help you prepare for a successful event. Click here to download it.
Go to the Schedule tab and click Schedule event on the right-hand side of the screen. Next, choose a name for your room and use the drop-down calendar to specify the date. Make sure the time zone setting on the right is correct.
Choose Access type. You can create events that are Open to all, Password protected, or Token protected. When logging in to token-protected meetings, attendees need individually assigned tokens, which are sent automatically with invitations.
In the Rebranding and Waiting room tabs, you can change the layout and branding of your webinar and waiting rooms, as well as the agenda and the lobby message displayed to attendees while they wait for the event to start.
If you enable Registration for your event, you’ll know in advance how many people want to take part. To capture additional information, go to the Registration tab and choose the details you require.
After choosing your settings, don’t forget to Save event.
Go to the Schedule tab and click Start event on the right-hand side of the screen. Next, choose a name for your room and select Permanent event. Then Save event.
If the event hasn’t started yet, you can invite attendees in the Schedule tab by clicking Actions → Invite beside the event name. Next, choose Participants. Copy and paste email addresses: add them one at a time or select them from your address book or contact groups.
If the event is already running, invite attendees by clicking the Invite button on the Attendee List pod in your webinar room.
Yes. Move the pointer to your name in the upper right corner of the screen and select Appearance settings → Email.
Yes, you can create password- or token-protected event rooms, so only participants with the password or token can join. To set a password or token, click Actions → Edit to the right of the room name. Choose access type – Password or Token – and click Save event.
The password is the same for all participants. For token-protected events, each participant receives a unique token that only one person can use to enter the event.
Yes they can, but you need to enable it when creating an event. Go to the Registration tab and turn the registration button to the On position. First name, last name and email address are required by default. If you want to add a new element from the list on the right-hand side, click it and drag and drop onto the registration page layout.
In order to obtain the room URL, your invitees need to find the invitation to registration in their mailbox and follow the link to the registration form. Once they have registered, they will receive the confirmation message with the room URL.
If you enable Registration, you’ll know in advance how many people want to participate, so you can capture any additional information you need.
Yes, you can automatically redirect your participants to your thank-you page or any landing page by entering a URL in the Registration tab. Your attendees will be taken to that address as soon as they finish registering.
To customize the webinar room, log in to your account and click Actions → Edit to the right of the room name. Then go to the Rebranding tab and customize the webinar room by double clicking any element and choosing a color.
To the right of the room name in the Schedule tab go to Actions, choose Details, and go to the Embed tab. You’ll find code you can copy and paste into your website.
Go to the Schedule tab and click Actions → Edit to the right of the room name. You can adjust the event time and other settings. Don’t forget to save it!
To the right of the room name in the Schedule tab, go to Actions, choose Details, go to the Invitation tab, and click Re-send beside the invitee(s) name(s).
Any time you edit an event, the system prompts you with the option of re-sending the invitation.
To assign a new subaccount, click your name in the upper right corner of the screen and go to Subaccounts. Click Add new subaccount and enter the page name, user name, and email address. Choose the package size for the new subaccount and click to confirm. The subaccount has been created but is not active yet.
Once a subaccount is created, the system sends an activation email to the email address you provided. When the recipient follows the link and creates a password, the subaccount is fully functional and ready to use.
Click your name in the upper right corner of the screen and go to Subaccounts. Here you can see your assigned and activated subaccounts. You can log into them, change their package size, or delete them. You can also assign new subaccounts here.
For more options go to Manage my add-ons in the upper right corner of the screen.
To reassign a subaccount, just delete the assigned user and create a new one. Please note that deleting a user also deletes the user’s data. This action cannot be undone.
Yes, click the Subaccounts icon on the left side of the screen and choose the subaccount you want to switch to.
When scheduling a new event, click Show details to calculate the cost of your toll-free minutes. Enter the number of expected attendees and the duration of the event into the calculator form.
At the end of your event, you will be charged for toll-free minutes used. If the funds in your account are not sufficient, the difference will be charged to your credit card.
Your current account balance is displayed in your account settings in the upper right corner of the screen.
To enable toll-free minutes, move the toll-free slider to the On position. If a pop-up message asks you to enable the phone gateway, click OK .
Please remember that you can also enable toll-free minutes from your webinar room while the event is in progress. Simply go to the Room settings and move the toll-free slider to the On position.
During an event
Log in to your account, go to the Schedule tab, and click Join beside the event name. Your room will load instantly. Then click Start event.
Log in to your account, go to the Schedule tab, and click Join beside the event name. Your room will load instantly. Then click Start event.
You’ll need the URL of the webinar room. Simply click it or paste it into the browser address bar to go to the room.
If you don’t have the link, you can access the event at www.clickmeeting.com. Click Join webinar and provide the ID of the event you wish to attend.
Launch your ClickMeeting mobile application.
If you are using a tablet, choose I’m a Participant or I’m a Host. Then enter Meeting ID, click Join, provide your name and email address, and again click Join.
If you are using a smartphone, the Participant tab is displayed by default. To change to Host, simply change the tab. Enter meeting ID, your name and email address, and click Join.
After you log in to the webinar room, go to the Camera and voice pod and click the drop-down menus beside the microphone and camera icons. Choose mic and speakers; or telephone for audio, and camera (or avatar) for video. If a pop-up window appears, click Allow to allow access to your equipment.
The maximum file size is 50 MB in the webinar room and 500 MB in the storage section of your panel.
Audio modes are predefined settings that give you more control over the event:
- Presenters only – used when there is more than one presenter. Turning on this mode allows presenters to speak to each other and not be heard by the participants.
- Q&A mode – moderated question and answer session. Attendees can file question requests, and the presenter can give or take back voice. Only one participant at a time can speak.
- Listen only – only the presenter(s) can speak. Your audience can listen to the presentation but can’t ask questions. This is the default mode for your events.
- Discussion – allows attendees to speak to each other. Everyone can contribute to the conversation. Choosing this mode turns your webinar into an online meeting. To turn your event back into a webinar, choose the Listen only mode. NOTE: Discussion mode is available only for events with up to 25 attendees.
Please note that changing the audio mode will mute all the other presenters (if there are more than one). The presenters need to enable the microphone again.
Click the REC button at the top of the webinar room window. A flashing red light indicates the event is being recorded. Please be aware of your recording space limitation, which is based on your service package. Find out how much recording space comes with your service package here.
If you have used up all of your recording space, and your event hasn’t ended yet – don’t worry. The system allows you to continue recording until your event ends.
It depends on your service package. Please visit our pricing web page.
Yes, you can record anything that is displayed in your webinar room window.
When you stop recording, ClickMeeting automatically saves recorded content in mp4 file format.
Your recordings are stored in Storage → Recordings.
Go to Storage → Recordings and click the play button beside a recording you wish to play.
Go to your Storage tab, choose Recordings, click Actions next to a recording, and select Edit.
Not directly. You can download it to your disk and send it to your attendees. Alternatively, you can export it to your Dropbox account and then send the link via email.
Yes. To allow someone to speak and broadcast video, click the person’s name and choose Give voice. The person will be able to broadcast both audio and video.
Yes. Click the person’s name and choose Make presenter. The newly assigned presenter will be able to speak to everyone and share a presentation.
Yes, there are two methods:
- Use the YouTube button on the share pod to play any video hosted on YouTube.
- Upload one or more videos into the Presentation tab. To play an uploaded video during an event, click the Presentation button on the share pod and choose the video.
First, install our screen sharing application. Click here to download it now.
Click the Desktop icon inside the webinar room. Screen sharing will launch automatically and be ready to use. You can share your Full screen or a selected Screen area.
Please note that Screen Sharing is available only on platforms that support Adobe AIR, i.e. MS Windows and Mac OSX. As a result, Desktop Sharing does not work on Linux. Also please note that screen sharing does not work on Chromebooks.
Yes, the whiteboard tool is made for that. Click the Whiteboard button on the share pod. Then check the Collaborate box in the bottom right corner. Your attendees can now draw or make notes together.
Yes. Go to the webinar room settings, select Extras and More seats. The additional seats will be charged to your default payment method
Click the options icon in the upper-right corner of the chat pod and check or uncheck Enable for participants. Or simply minimize the chat pod to disable it.
Chat sessions are saved automatically. You can access them in your account panel by going to an event’s details.
In the upper right corner of the chat pod, click Translate, select the language, and click OK. Your chat will be automatically translated with the original text shown below it in gray.
Yes. Click the Polls button on the share pod. Then click Create new, select Poll or Test, give your survey a name, and Start adding questions. Type your question, choose whether it is single-choice, multiple-choice or short-answer, then add answers. Once you finish adding your questions, click Finish.
To use your survey during an event, click the Polls button on the share pod and click the open icon beside the poll name.
Yes. On the camera and voice pod, choose Use Avatar from the drop-down list beside the camera image. You can choose an avatar from the library, upload an image from your computer, or take a photo using your webcam.
Click the End event button at the top right of the webinar window. Choose Exit myself to leave the room and keep it open for attendees who are still downloading files, chatting or reviewing media. Choose End session to close the event for all attendees.
Of course! Simply enable toll-free phone numbers. (Please note that you must have a paid account.)
Toll-free phone numbers are available for attendees in Canada, the United States, Poland, Russia, and the U.K. We plan to add more countries soon.
Your invitees will see the toll-free phone numbers in their invitations.
A full list of toll-free numbers is available on our Dial Plan web page.
To record a webinar, your webinar solution needs to have a recording feature for capturing whatever is going on in your webinar room (please note that not all webinar solutions offer this feature). You also need a microphone and a webcam to capture your voice and image.
If you choose ClickMeeting, recording your webinar will require only one click in your webinar room. And after your recording is completed you can easily trim it using the tool provided in your account panel.
Yes, it does. In MyWebinars Pro packages, we offer high-definition video, compared to MyWebinars where we offer standard definition.
The word “high-definition” refers to a method of presenting a picture with definition that is superior to standard.
The HD offered is the best possible configuration for the image quality, hardware, and broadband requirements for most webinar attendees and provides seamless webinars.
If you are attending an event as a presenter, your dial pad options are:
# – hear the number of participants in the event
0 – hear the help menu
1 – mute/unmute yourself
2 – access audio modes submenu
In the audio modes submenu, choose from the following options:
1 – listen-only (presenters can speak, participants can listen only)
2 – discussion (everyone can speak and listen)
4 – private (only presenters can speak and hear each other, participants can neither speak nor listen)
4 – turn music on/off while waiting
7 – redirect participants to the event room and start the event
8 – lock or unlock the event (when conference is locked, only presenters can enter)
9 – end the event and disconnect all participants
If you are attending an event as a Participant, your dial pad options are:
0 – hear the help menu
1 – mute/unmute yourself
4 – turn music on/off while waiting
5 – ask a question
Note: when the Presenter chooses 1 in the audio modes submenu, all Participants are muted.
After an event
You can view details of your events and attendees: total number of events broken down by month, total number of meetings and webinars, how many attended, where they were from, and what devices they used to access your event. You can also view details of each attendee: their email address, duration of their attendance, browser used, location, their event rating, and polling statistics.
ClickMeeting automatically redirects attendees to a thank-you page after the event ends. You can choose any web page. After the event, ClickMeeting also sends an automatic thank-you email to each participant (its content can’t be customized at present).
Yes, details of all your events are saved in your account. To look them up at any time, go to the Timeline tab. Your events are displayed in chronological order with the most-recent on top.
Of course! You can connect ClickMeeting with Facebook, Flickr, Gmail, Google Calendar, Google Chrome, HubSpot, iCal, iWork, LinkedIn, Moodle, MS Office, Salesforce, Slack, YouTube, Twitter.
To get started, log into your account, click your name in the upper-right corner and choose Account Settings. Next, go to the Integrations tab and click an app to start integrating it. Or go to ClickMeeting App Center to download a plug-in.
To delete a subaccount, click your name in the upper right corner of the screen and choose Subaccounts. Click Actions beside a subaccount and choose Delete user. Please note that deleting a subaccount will also delete all data related to it. This action cannot be undone.
Please remember that deleting a subaccount is not the same as canceling it.
Depending on your pricing plan, you can store from 64 MB up to 2 GB of files. To find out how much space you have remaining, please go to the Presentations area in the Storage tab of your account panel.
Please note: if you’re about to run out of storage space but still have at least 1 MB left, you can upload a file of any size and exceed your allowance. However, you will not be able to upload any more files after that.
Of course! Simply go to Storage in the Add-ons section of your account settings or go to File Storage in the Extras section of your webinar room.
But before you do that, go through all your files and delete the ones you no longer need (download them before deleting, if necessary.) Also, consider uploading the videos you want to share to YouTube and use our easy integration to show them to your attendees in your webinar room. You can also integrate your ClickMeeting account with DropBox and use it as an extension of your storage space.
You will see the prices in the Add-ons section of your account settings.
Absolutely! Your security is our number one priority, so we offer best-practice security measures. Please refer to this document for details.
For optimal use we recommend outbound configurations via TCP ports 1935, 80 and 443.
No, it is not possible. You don’t need to install anything to use ClickMeeting and all files that are uploaded and shared are scanned by anti-virus software on our servers.
To change your password, log in to your account and go to your name in the upper right corner of the screen. From the drop-down menu select Account details, go to Change password and click Reset password. A link will be sent to your email address. Follow the instructions to change your password.
There may be a delay in refreshing the progress bar. If this persists, and refreshing the site has no effect, try removing the file by clicking the Delete link on the right-hand side. If this doesn’t work, wait a few minutes and use the Upload file button again. If the same thing happens, please contact our Customer Success Team.
Make sure your devices are plugged in and working correctly.
We recommend testing them by launching any other application that requires their use. If everything is OK, go to your event room and allow Flash Player to access your device by clicking the Allow button.
If you do not see or hear anything, go to the Camera and Voice pod and click the Settings icon then Audio/Video settings. Using the drop-down list(s), check whether the correct microphone and camera are selected. If not, select the correct device(s).
This should solve the problem. If not, please contact our Customer Success Team.
Make sure you don’t have any other application running that requires the camera and microphone (i.e. Skype), as this could interfere with ClickMeeting if both are running at the same time.
Echo is caused when the microphone is picking up sounds from the speakers. To avoid this problem, we recommend using headsets. Additionally, go to Audio/Video settings, choose Advanced microphone settings and check the Use echo cancellation box.